Policy

 

Return/exchange policy

  1. Meet the return/exchange time

① The e-commerce platform purchase support 7 days without reason to return, that is, the product signing time counts from 168 hours for 7 days;

② Due to machine quality problems, non-human damage, signed within 15 days can apply for a return.

 

 

  1. The appearance of the product requires no damage, scratches, stains, etc. According to our after-sales testing, if the returned/replaced products are damaged in appearance or the problems caused by not packaging and mailing in accordance with the original packaging, the customer needs to bear the corresponding costs. The specific losses and costs need to be sent back to the professional after-sales personnel for testing and accounting;

 

 

  1. Non-quality problem return/replacement, such as the use of consumables, customers need to bear the cost of consumables. The specific losses and costs need to be sent back to the professional after-sales personnel for testing and accounting.

 

 

  1. Because do not like, do not want, shoot wrong, improper use, unsatisfactory products and other reasons caused by return, return freight needs to be borne by the customer.

 

 

Service support

Technical Support

Anyone who buys the products can enjoy lifetime technical support (in addition to the product itself).If you encounter technical problems during use, please contact after-sales service to help you solve them.

Tips

  • Please read the instructions carefully before using the machine;
  • Service time:

Monday to Friday, 9:00-21:30;

Saturday to Sunday, 9:00-18:00 (except statutory holidays)

Telephone: 0755-86713980

Fax number: 0755-86713980